Those who have followed NORA will know we’ve covered the ongoing Social Security Administration (SSA) support crisis throughout the years.

As a massive bureaucracy, this organization handles records, applications, and inquiries from millions of people. It’s a hard job, and unfortunately, U.S. citizens have been feeling the effects of its struggles.

The SSA has taken some steps to improve customer support issues. However, some say the problems may get worse because of disputes regarding the organization’s budget and funding.

What’s the Source of the SSA Support Crisis?

As of now, there are ongoing debates about the SSA’s funding and how to handle its customer support issues.

Long wait times both on the phone as well as in person have been cited as ongoing problems. Some people are struggling to apply for benefits. Others have reached out about technical issues. But with fewer staff members than needed, the organization is unable to adequately address all problems effectively.

Some changes have been put in place. From a new website to updated systems with new approaches, the SSA has made efforts to improve its operations.

But problems remain, and budget issues could exacerbate them. However, it is worth mentioning that there are debates about whether more funding will solve the problem. In the past, the organization has received more money, but operations did not improve in a measurable way.

What’s the solution? Is it more funding and more time that is needed? Should the funding be managed by new leadership to ensure it is used effectively? Will the issues line out as we continue to recover from the economic hardships of recent years?

Share your thoughts! Have you been impacted by the SSA support crisis? What could help fix this problem? Let us know, then follow us on Facebook and Twitter.